At Refurbished Point, we want you to feel confident about your purchase. We offer a straightforward return and refund policy to ensure your satisfaction with our refurbished products.
1. Return Eligibility
You can request a return under the following conditions:
- The product is defective, damaged, or not as described.
- The return request is made within 7 days of receiving the product.
- The product is in its original condition, with all accessories, packaging, and invoice.
Note: Products returned without original packaging or accessories may not be eligible for a full refund.
2. Non-Returnable Items
The following items are non-returnable:
- Products damaged due to customer misuse or negligence
- Items with physical or water damage not covered under warranty
- Software, digital downloads, or any non-physical goods
- Clearance or “as-is” sale items (clearly marked non-returnable)
3. Return Process
To initiate a return:
- Contact us at [your support email] or call [your phone number] within 7 days of delivery.
- Provide your order number, reason for return, and any relevant images (in case of damage or defect).
- Once your return is approved, we will arrange a reverse pickup (if available in your area) or provide instructions for self-shipping.
4. Refund Policy
After receiving and inspecting the returned item, we will process your refund:
- Refund Method: The amount will be refunded to the original payment method.
- Processing Time: Refunds may take 7–10 business days after the returned product is received and verified.
Shipping charges are non-refundable unless the return is due to a fault from our end (e.g., wrong or damaged item).
5. Exchange Policy
We offer product exchanges only if the item is defective or damaged and the same item is still in stock. If unavailable, a full refund will be issued.
6. Cancellation Policy
- Orders can be canceled before shipment by contacting us directly.
- Once shipped, the order can only be processed through the return process after delivery.
